Service & Support

Service & Maintenance

Take our word for it ….
Prevention is better than Cure

The old adage “a stitch in time, saves nine” is an understatement in the context of boiler maintenance.

With boilers often in constant service and fulfilling critical heating functions within buildings ranging from domestic residences to major airports, it makes sense to keep them running at peak performance.

Unfortunately, all too often, boiler maintenance remains unscheduled and overlooked until boiler failure becomes a reality and a lack of heating starts impacting on people and critical functions throughout the household or organisation.

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Annual Service

Every boiler, cooler and pump requires maintenance to ensure reliable and efficient operation. An unserviced system can quickly become a costly asset, experiencing premature failures that can damage both the system and potentially the surrounding areas. Regular preventative maintenance will ensure optimum performance is being achieved and running costs are being kept to a minimum.

Our nationwide service network offers fixed price, tailored service contracts to allow you to budget for the maintenance of your plant with confidence, while our extensive range of spare parts can be relied upon at any time – even long after your purchase. Tailored service contracts mean that you only pay for the level of servicing you require and the fixed price enables you to budget for the cost of the plant over the coming years.

RAC label
Key reasons for having your boiler serviced annually
  1. Regulatory Compliance – Government regulations set out minimum service requirements for all commercial buildings in order to meet health and safety standards. These regulations also stipulate how long service records should be kept. Annual servicing of your heating plant and maintenance of accurate service records provides a level of insurance not only against heating failure but against costly litigation resulting from an appliance rendered dangerous through neglect.
  2. Keeping your building safe – Having your boiler serviced helps to highlight any potential dangers and risks associated with your boiler and flue. When your boiler stops working efficiently, it’s possible for toxic carbon monoxide gases to be released. These gases are extremely dangerous and pose serious risks to anyone exposed to them, yet are ordinarily hard to detect.
  3. Identify Problems Early – During a service, potential problems are identified early and can help to minimise further damage to the boiler and save costly future repairs.
  4. Reduce your Fuel Bills – During an annual boiler service, your boiler parts are cleaned and the boiler efficiency is checked. A properly maintained boiler running at optimum efficiency ensures ongoing energy savings are maintained.
  5. Keeping your Warranty Valid – Many boiler warranties are valid subject to having an annual service carried out. For many boiler manufacturers, failing to service your boiler using an appropriately certified heating engineer can invalidate your warranty altogether, leaving you liable for costly repair bills.
  6. Cheaper than Replacing a Boiler – If your boiler is left faulty for long periods of time, much larger and more complicated issues can arise, perhaps even resulting in your boiler needing replacing. Recognising any problems early on can reduce the amount of permanent damage caused to your boiler and keep it running for longer.
Service technician
Qualified technicians
Qualified Technicians

It is important that whoever services your boiler is suitably qualified, experienced and equipped with the parts needed to complete the service. This minimises costs and downtime and ensures warranties remain valid. Automatic Heating technicians are fully trained and qualified to service our equipment and their fully stocked vans carry the parts needed to complete each job.

Their professional competence and high level of practical and diagnostic experience means you can be assured your products are always running at optimum performance when maintained by the Automatic Heating Service Team.

Support anytime, anywhere

Our service technicians are available for emergency callouts and frequently provide support to clients in remote areas.

From our Melbourne Head Office, our Operation and Maintenance Department uses state of the art technology to remotely monitor our O&M sites – as well as offering email, SMS and mobile notification to ensure online operation for your total peace of mind.


Once a system is engineered and installed, essential checks should be made to ensure maximum safety from the very start. The Automatic Heating commissioning service involves checking that your systems have been installed correctly as specified and includes various testing procedures to ensure satisfactory performance and compliance with appropriate regulations.

The commissioning process is the most important part of any installation before it is set into full operation. In addition, the Automatic Heating team can also program your system, set it up and, where required, train your operator.

On Site Inspection and Audit

Where needed, we can organise one of our experts to perform an on site inspection and audit. This will provide you with a report on our findings and a recommendation on which step to make next, whether it be maintenance, repair or replacement of your equipment.


The Automatic Heating Service team is available to repair your system even outside of the warranty period.

Our highly responsive technicians are trained in all areas and applications of the most technical of systems with the ability to quickly diagnose and fix problems on site, in most situations. We understand every minute of downtime is a cost to a business which is why we do everything possible to provide a solution, even if it is an interim measure to get your system back up and running as quickly as possible.

Parts & Consumables

We maintain an extensive range of genuine spare parts for all commercial boilers, cooling systems, water heaters and pressurisation units, to ensure our technicians can respond quickly to our client’s servicing needs.

Your spare parts from Automatic Heating have quality assurance conformity and carry a 12 month warranty. Using genuine parts means you benefit from any technological improvements that may have been made as part of our policy of continuous product improvement. We are always looking to make our commercial heating, cooling and hot water products even more efficient.

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Technical Support

Our friendly Technical Support Team are available to assist you with specifications or technical advice relating to our many products and their capabilities. Our team includes engineers and service technicians with many years experience in the HVAC industry.

It’s impossible to be an expert in everything, so take advice from our specialists in any specific area you are investigating. There are several interlinked, yet distinct, disciplines within our field of interest and we have staff that are devoted to each one.

Automatic Heating’s technical design department is made up of a team of proven specialists who will develop professional and expert recommendations or provide suggestions for improving your existing design.

Our Technical Support Team are more than just a call center or helpdesk – they are dedicated professionals who can assist in all aspects of the process. From concept, through to consultation and layout design, to installation and testing and finally ongoing support. If a solution isn’t readily available we will take time to research and test out theories before making our recommendation.

Our specialists undergo rigorous ongoing training and keep abreast of all relevant industry developments. They have a close working relationship with the research and development departments of our manufacturers, and share knowledge up and downstream to ensure the benefits of efficient heating and cooling technology are available to everyone.

The insight garnered from the close working relationship we have with both our manufacturing and installation partners keeps our fingers on the pulse of this rapidly evolving industry. We welcome and relish the challenges that crop up during the consultation and other phases of the design process as well as the ongoing issues we encounter.

Please don’t hesitate to tap into the knowledge and advice that our dedicated Technical Support Team are on hand to provide.

Contact Automatic Heating today on 03 9330 3300 for further information or to arrange for one of our Technical Sales Specialists to visit.